❓ Will this fit my door?

A: The Biquole Smart Lock fits standard residential doors with thickness between 1-3/8" and 1-3/4". It works with most existing deadbolt preparations (2-1/8" cross bore). If your door currently has a deadbolt, this lock will likely fit. Measure your door thickness and backset (distance from door edge to center of hole) to confirm—standard backsets are 2-3/8" or 2-3/4".

❓ Do I need Wi-Fi for this lock to work?

A: No, Wi-Fi is not required for basic operation. The lock works via Bluetooth for close-range app control (within 30 feet), fingerprint, keypad, and physical key. However, if you want remote access and notifications when you're away from home, you'll need to purchase the optional Wi-Fi gateway (sold separately).

❓ How long does the battery last?

A: With typical use (8-10 unlocks per day), the four AA batteries last 8-12 months. The lock will send low-battery alerts via the app and display a warning on the keypad when power drops below 20%, giving you 2-3 weeks to replace batteries. In an emergency, you can use the USB-C port to power the lock temporarily.

❓ Is installation difficult? Do I need a locksmith?

A: Most customers install this lock themselves in 15-20 minutes using just a Phillips screwdriver. The package includes a detailed template, step-by-step instructions, and all mounting hardware. If your door already has a deadbolt, you're simply replacing it—no new drilling required. Video tutorials are available in the app.

❓ What happens if the batteries die or the lock malfunctions?

A: You have multiple backup options: (1) Use the included physical keys to unlock manually, (2) Connect a USB-C power bank to the emergency port on the exterior to temporarily power the lock, or (3) If you have the Wi-Fi gateway, you'll receive advance low-battery warnings. The lock is designed with fail-safe mechanisms to prevent lockouts.

❓ Can I use this lock outdoors? Is it weatherproof?

A: Yes! The Biquole Smart Lock has an IP54 weatherproof rating, meaning it's protected against dust and water splashes from any direction. It operates reliably in temperatures from -4°F to 140°F (-20°C to 60°C), making it suitable for front doors, back doors, and covered outdoor installations in all climates.

❓ How secure is the fingerprint technology?

A: The semiconductor fingerprint sensor uses advanced biometric encryption with a 99.9% recognition rate and less than 0.001% false acceptance rate. It cannot be fooled by photos or fake fingerprints. The lock also features anti-peep keypad technology, tamper alarms, and automatic lockout after 5 failed attempts to prevent unauthorized access.

✓ Processing Time: Orders ship within 24-48 business hours

✓ Delivery Time: 3-7 business days (US domestic), 7-14 days (international)

✓ Free Shipping: On all orders over $50 (US only)

✓ Tracking: You'll receive a tracking number via email once your order ships

✓ Packaging: Securely packaged in retail box with protective materials

"Installation was a breeze—took me about 20 minutes and I'm not handy at all! The fingerprint reader is incredibly fast and accurate. My favorite feature is the auto-lock; I never have to worry if I forgot to lock the door. Worth every penny!"

— Michael T., Chicago, IL

"We have three kids and a dog walker who comes twice a week. Being able to create temporary codes and track who comes and goes has been a game-changer. The app is intuitive and the lock looks sleek on our front door. Highly recommend!"

— Jennifer K., Austin, TX

"I was skeptical about smart locks, but this one exceeded my expectations. It's been installed for 6 months through rain, snow, and summer heat—works perfectly every time. The battery life is excellent and the build quality feels premium. Best home upgrade I've made this year."

— David R., Seattle, WA